ShopCtrl enables
Integrated D2C Strategies
Multi Channel E-Com
Crossborder Efficiency
Omni Channel Strategies
Selling on 3P Marketplaces
Global Expansion
Multi Warehouse Management
Order Management
Drive profitable growth on 3P Market places
Everything you need.
Connected in one place.
Retail E-Commerce software that helps you sell more, through any retail destination, surprise your customers and conquer administration. Product content optimization, listings, order management, inventory management, billing, shipping integrations and customer messaging. All in one place.
Meet every business need
Build integrations for a variety of use cases - from extending legacy services with APIs to re-platforming SOA
Faster time to market
Deliver integration projects 3x faster with prebuilt APIs, connectors, templates, and examples
Flexible deployment
Run your ESB anywhere — whether it is on-premises, in the cloud, or in a hybrid environment
The core Features of ShopCtrl
PRODUCT MANAGEMENT (PIM)
Effortlessly import and syndicate your entire product catalogue across all sales channels in minutes!
ShopCtrl’s Product Information Management (PIM) Software streamlines the process of managing your entire product catalogue across multiple sales channels. Easily list products on marketplaces, control pricing, and manage extensive product details from one centralised platform
Eliminate the hassle of managing products separately on different platforms. ShopCtrl centralises all your product management tasks, saving you time and effort.
ShopCtrl offers unlimited product image management, allowing you to present your entire product range optimally. Easily drag, drop, prioritise, and assign images to specific product variants.
Define unique product attributes, and ShopCtrl ensures these are consistently applied across all your sales channels. Automatically sync special data from your existing online store.
PRICING
React faster to market shifts and minimise administrative overhead
Edit product prices across any sales channel or marketplace directly within ShopCtrl. No need to log into multiple platforms – ShopCtrl allows you to update prices in just a few clicks.
ShopCtrl enables you to manage channel-specific pricing and promotions across global markets from a single platform. This ensures you can quickly adapt to changes and stay competitive.
Save time by making bulk price updates across multiple products and sales channels simultaneously with ShopCtrl. This feature is ideal for seasonal promotions or market-wide adjustments.
ShopCtrl allows you to set dynamic pricing rules based on real-time data, such as competitor prices, demand fluctuations, or inventory levels. Automate price adjustments to stay competitive and maximise profits.
Integrate ShopCtrl with your ERP systems, like SAP, for automated, real-time price synchronisation across all sales channels. Any changes made by your pricing team will instantly reflect on your e-commerce platforms.
ORDER MANAGEMENT (OMS)
Expand your reach – Add new sales platforms in minutes!
ShopCtrl seamlessly syncs every order from all your sales channels into a single, easy-to-manage platform, streamlining your e-commerce operations.
With ShopCtrl deployed in your e-commerce ecosystem, you have instant access to all its integrations. Whether you’re expanding domestically or internationally, ShopCtrl makes scaling effortless.
ShopCtrl empowers you with full control over your order management process through automated 24/7 monitoring and alerts, ensuring you never miss an order.
ShopCtrl centralises your e-commerce operations, enabling streamlined updates to marketplaces and customers. This automation enhances customer service and reduces administrative tasks – saving you time and effort.
Navigating trade regulations can be complex, especially on a global scale. ShopCtrl integrates with specialist global trade compliance platforms like e2open (Amber Road), ensuring your business stays compliant and your orders flow smoothly across borders.
STOCK & INVENTORY (WMS)
Enhance fulfilment accuracy and efficiency with ShopCtrl.
ShopCtrl’s Warehouse Management System (WMS) empowers retailers of all sizes to run a highly efficient e-commerce operation. Streamline the organisation, picking, packing, and shipping of your inventory with unparalleled speed and accuracy – all within a single, powerful platform.
Stay ahead with real-time inventory insights. ShopCtrl’s intelligent system keeps all your sales channels synchronised and up-to-date with actual stock levels, effectively preventing overstocking or stockouts.
ShopCtrl is built to support businesses of all sizes, from small enterprises to global operations. With a proven track record in managing multi-site, complex inventory systems, our configurable rules engine helps you reduce fulfilment costs and elevate your service quality.
ShopCtrl offers a robust, standalone warehouse management system (WMS) that’s perfect for growing businesses. As you scale or integrate with larger enterprise systems like SAP, ShopCtrl adapts seamlessly, ensuring your investment continues to deliver without sacrificing functionality or service quality.
LOGISTICS
Enhance customer satisfaction while reducing your shipping costs with ShopCtrl
ShopCtrl empowers you to deliver every order on time by connecting you with the world’s top shipping providers. Streamline your shipping operations across all sales channels within a single platform, ensuring faster dispatch and more efficient order fulfilment than ever before.
ShopCtrl integrates seamlessly with a wide range of shipping partners and allows you to configure complex shipping strategies. By setting rules based on product type, customer location, and carrier pricing, ShopCtrl automatically identifies the most cost-effective shipping method for each order.
ShopCtrl directly integrates with all the world-leading shipping carriers. Generate a shipping label for orders from any sales channel in a single click – all directly inside ShopCtrl.
Compatible with all major shipping couriers.
Connect your account and print all your labels from a single interface.
ShopCtrl even allows you to split your order(s) and dispatch from different (dropship) warehouses
Once your parcel leaves your premises, ShopCtrl automatically monitors its journey through the carrier’s network, providing real-time updates within the platform, making sure you always have the latest information on all your orders. No more manual inputting of tracking codes on individual carrier websites – ShopCtrl ensures you’re always informed.
CUSTOMER SERVICE & SUPPORT
Improve service levels, strengthen customer relationships, and resolve queries faster!
At ShopCtrl, we recognise the complexities businesses face in managing customer support across multiple sales channels. That’s why we’ve developed a platform designed to streamline your entire Customer Service function.
Say goodbye to the hassle of juggling different platforms or constantly logging in and out—everything you need is now in one intuitive interface, ensuring seamless and efficient customer support management.
Leverage Artificial Intelligence in your customer service to increase efficiency, reduce operational costs, and provide fast and personalized support at scale.
Connect with your customers seamlessly across any channel they prefer—whether it’s phone, chat, email, social media, or e-commerce messaging platforms—all within ShopCtrl. Eliminate the hassle of managing separate communication channels or training your customer service team on multiple platforms. With ShopCtrl, everything is centralised, making customer interactions more efficient and consistent.
ShopCtrl’s internal case management system ensures exceptional customer service by intuitively organizing and prioritizing communications from all your integrated channels. It consolidates customer messages into a single case record, providing a complete communication history that’s fully connected to each customer’s key data and order information. This holistic approach allows your team to resolve issues more effectively, with all the necessary details at their fingertips.
ShopCtrl makes it easy for teams. Spread the load equally, or assign specific product or order queries automatically to those best suited to solving certain issues. It’s all about getting the right answer in the shortest time.
Meet customer expectations for fast resolution times. Set your own target response times, or maintain the standard marketplace Service Level Agreement of 24 hours. Your inbox will prioritize your messages by time left to respond.
Your customers are demanding, so we make supporting them easier. With order, product and delivery data to hand, use snippets and pre-built templates to send fast, personalized replies in just two clicks.
FINANCE
ShopCtrl: Simplifying even the most complex e-commerce operations with a single source of truth.
Streamline your financial management with ShopCtrl’s integrated accounting module, tailored specifically for retail and wholesale businesses. This solution offers real-time insights and seamless connectivity with your enterprise-level finance and accounting software, ensuring your financial data is always up-to-date and fully synchronised. ShopCtrl empowers you to manage your finances with precision and efficiency, giving you the tools to make informed decisions and drive your business forward.
With increased purchases comes increased returns. Let our refund management functionality do the hard work for you, leaving you with time to focus on more important things.
Effortlessly create professional invoices that reflect your brand using ShopCtrl’s customisable templates. Once set, let ShopCtrl handle the rest with its fully automated invoicing process, ensuring accuracy and efficiency every time.
ShopCtrl seamlessly integrates with a wide range of payment providers and gateway platforms, giving your customers the flexibility to choose from various payment options when purchasing your products.
Expand your business globally with ease using ShopCtrl’s integrated landed-cost and multi-currency modules, designed to simplify cross-border trading.
Elevate your organisation’s operational confidence with ShopCtrl. This powerful platform not only optimises your processes but also ensures absolute transparency through its comprehensive audit and event logging system. With ShopCtrl, you gain more than just insights—you get complete clarity. Track every action, know exactly when it occurred, how it was executed, and who was responsible. Experience the peace of mind that comes with total visibility into your operations.
REPORTING & ANALYTICS
Unlock actionable insights to drive smarter business decisions.
ShopCtrl provides a powerful reporting and analytics suite, enabling you to make data-driven decisions with ease. From sales performance to inventory insights, access a wide range of customisable reports that help you track key metrics, identify trends, and optimise your operations across all sales channels.
Generate detailed reports on sales, inventory, customer behaviour, and more. ShopCtrl’s reporting tools help you identify opportunities for growth and areas for improvement.
Tailor your analytics experience with ShopCtrl’s customisable reporting. Monitor the metrics that matter most to your business and get real-time updates on your performance.
View and analyse your historical sales data, in order to identify customer buying patterns and seasonal trends, which in turn enables you to anticipate increases in stock demand so that you can prepare your business accordingly.
ShopCtrl lets you run detailed sales reports broken down by sales channel, product brand, category, order status or specific team members. View gross or net sales, gross profit and marketplace fees – and even export to a spreadsheet.
Use Excel to create your own reports based on ShopCtrl data
AUTOMATION
Automate tasks, optimise workflows, and scale your business effortlessly
Streamline your business operations with ShopCtrl’s advanced automation tools. Automate repetitive tasks, optimise workflows, and ensure consistency across your sales channels. From order processing to inventory management, ShopCtrl’s automation capabilities free up your time, allowing you to focus on growing your business.
Customise and automate your workflows to suit your business needs. ShopCtrl enables you to create rules that trigger specific actions, reducing manual effort and enhancing operational efficiency.
Keep your team and customers informed with automated notifications. Whether it’s an order status update or an inventory alert, ShopCtrl ensures timely communication across your operations.
Go beyond out-of-the-box functionality with ShopCtrl’s highly customisable platform. Our team specialises in tailoring the system to your unique requirements, enabling you to automate even the most complex tasks. Whether you need custom workflows, specialised reporting, or intricate automation, we ensure ShopCtrl adapts to your business. Enjoy a solution as unique as your operations, simplifying complexities and maximizing efficiency.
Use the ShopCtrl triggers to fire actions on almost any event inside the ShopCtrl backoffice.
Our webhooks deliver data to other applications as it happens, meaning you get data immediately. This makes webhooks much more efficient for both provider and consumer.
