The core Features of ShopCtrl Vendor
Selling to Amazon as a Vendor (1P) involves much more than sending purchase orders and shipping pallets. It requires full control across multiple disciplines. From pricing and logistics to financials and customer support.
This page gives you a closer look at how ShopCtrl supports every critical part of your Amazon Vendor operations.
Each module is purpose-built to help you manage complexity, increase compliance, and stay in control, even at scale.
VENDOR PRODUCT MANAGEMENT (PIM)
Quickly syndicate your entire product catalogue with Amazon Vendor Central in minutes!
ShopCtrl Vendor offers an all-in-one solution for managing your Amazon Vendor product listings with a powerful product management system. Packed with robust features, it provides all the tools you need to manage your entire Amazon Vendor catalogue efficiently, just like you do with your 3P, dropship, and other product catalogues in ShopCtrl.
Eliminate the complexities of managing products across multiple platforms. ShopCtrl centralises all your product management tasks, saving you time and ensuring consistency across your Amazon Vendor listings.
Easily integrate ShopCtrl with your existing PIM (Product Information Management) and DAM (Digital Asset Management) systems. Streamline the syndication of your product information with Amazon Vendor Central, reducing manual administrative tasks.
No dedicated PIM or DAM system? No problem. Easily import your entire product catalogue into ShopCtrl via CSV files, manage it seamlessly, and sync with Amazon Vendor Central with minimal effort.
AMAZON 1P ORDER MANAGEMENT (OMS)
Expand your reach, simplify your operations, and take full control of your Amazon 1P orders
ShopCtrl Vendor effortlessly synchronises all your Amazon 1P orders from Vendor Central, providing you with enhanced control and consistent processing. For those also using ShopCtrl Seller, this means your Amazon Vendor sales channel can be seamlessly integrated into your existing e-commerce ecosystem, all within a single platform that reduces complexity, inefficiency, and administrative overhead.
With ShopCtrl’s comprehensive order management system for Amazon 1P and its powerful integration capabilities, you’re well-equipped to scale your Amazon Vendor operations globally, seamlessly entering new markets with ease.
Gain complete oversight with ShopCtrl Vendor’s 24/7 automated monitoring and alert systems. Stay ahead of deadlines and safeguard your business from Amazon Vendor chargebacks and fines.
Whether in Commercial, Manufacturing, Logistics, or Finance, ShopCtrl Vendor’s comprehensive insights into Amazon 1P order management, combined with a user-friendly interface, ensures every department to has the information they need, all within a single platform.
Streamline your order processes with ShopCtrl Vendor’s automated acknowledgement feature. Customise workflows for different Amazon 1P order types, ensuring timely responses and reducing the risk of shortages or chargebacks.
AMAZON VENDOR BULK BUY PROGRAM
Cut chargebacks, maximize profits, and discover insights you never knew were possible
ShopCtrl Vendor’s Bulk Buy component offers a world-class solution for streamlining, controlling, and gaining valuable insights into Amazon Vendor (1P) Bulk Buy Offer programs. Designed to minimize chargebacks, increase transparency, and reduce administrative burdens, this tool is essential for manufacturers and distributors managing Amazon bulk buys.
Accelerate your approval workflow and enhance organisational visibility with ShopCtrl Vendor’s automated Bulk Buy Offers approval system. This game-changing tool allows centralised management of Amazon 1P Bulk Buy requests across Commercial, Production, and Logistics teams. Once approved, seamlessly generate a CSV file in the exact format needed for Amazon Vendor Central.
Say goodbye to over-committing on bulk buy requests and eliminate chargebacks and shortages. ShopCtrl Vendor’s multi-stage approval workflow ensures that no commitments are made to Amazon until all necessary approvals from Commercial, Production, and Logistics are secured.
ShopCtrl Vendor’s intelligent algorithms and business rules automatically link purchase orders back to their respective Amazon Bulk Buy requests. This connection allows for enhanced monitoring and processing, effectively mitigating chargebacks.
ShopCtrl Vendor provides complete transparency from the initial Bulk Buy Offer request to the final purchase order, offering valuable insights not just on lost sales but also on the reasons behind them—whether it’s low margins, supply chain issues, or other challenges. Gain a deeper understanding of where and why sales are being missed, and take proactive steps to resolve these issues.
VENDOR PRICING STRATEGY
Maximise profitability and streamline your pricing operations with ShopCtrl Vendor
Take full control of your Amazon Vendor pricing strategy with ShopCtrl Vendor’s advanced pricing tools. Effortlessly manage and adjust your pricing centrally through the ShopCtrl platform, ensuring your prices are always up-to-date and in sync with Amazon Vendor Central.
ShopCtrl Vendor empowers you to manage intricate pricing and promotional strategies across your entire Amazon Vendor catalogue. Easily adapt to market changes and maintain a competitive edge, all while keeping full control and visibility over your pricing decisions.
Save time with ShopCtrl Vendor’s bulk update feature for pricing, ideal for adjusting prices across multiple listings simultaneously. Perfect for capitalising on major sales events like Amazon Prime Day and Black Friday, ensuring your pricing is always competitive.
Stay ahead of the market with dynamic pricing automation. Set rules based on real-time data—like competitor pricing, demand, or inventory levels—and let ShopCtrl Vendor automatically adjust your prices on Amazon Vendor Central to maximise your margins.
Integrate ShopCtrl Vendor with your ERP systems, such as SAP, for real-time, automated price synchronisation. Ensure that any pricing adjustments made by your internal teams are instantly reflected on Amazon Vendor Central, keeping your offerings consistent and competitive.
AMAZON VENDOR LOGISTICS
Boost efficiency, improve your Amazon D2FC metrics, and cut down on chargebacks
We understand that Logistics and Shipping are critical components of the Amazon Vendor process, where accuracy in appointment booking, ASN creation, and timely deliveries are paramount. ShopCtrl Vendor’s advanced controls and automation streamline these tasks, reduce administrative effort, minimise human error, and enhance success rates. By eliminating fines and maximising efficiency, ShopCtrl boosts the profitability of your Amazon Vendor operations.
With seamless integration into Vendor Central and your operation’s fulfilment processes, ShopCtrl Vendor can automatically generate accurate ASNs, update Vendor Central, and communicate with third-party carriers—all with just one click, all from within the ShopCtrl Vendor platform.
ShopCtrl Vendor offers extensive integration with a wide network of shipping partners, including Amazon Freight, to fully automate your booking process. With advanced configuration options, you can tailor complex shipping strategies specifically for Amazon 1P. ShopCtrl Vendor considers critical factors such as carrier pricing plans, Amazon Fulfilment Centre locations, and vehicle load limits to optimise your shipping operations. By calculating the most efficient delivery routes and aligning intersecting delivery windows, ShopCtrl Vendor helps you reduce the frequency of shipments, cutting costs while ensuring timely and accurate delivery of your Amazon Vendor orders.
Simplify your shipping label process with ShopCtrl Vendor. Integrate third-party carriers, and create and print all necessary labels—carton, pallet, ASN, and carrier labels—within one platform. Say goodbye to manual data entry and ensure accuracy and speed with ShopCtrl’s all-in-one Amazon Vendor solution.
At ShopCtrl, we know that the work doesn’t stop once goods leave your warehouse—especially for Amazon Vendor businesses. ShopCtrl Vendor provides a comprehensive and easily reportable audit trail for your entire process, right up to the moment Amazon’s Fulfilment Centre signs for your goods. Receive real-time tracking updates directly from your carrier within ShopCtrl, and securely capture a digital copy of the proof of delivery (POD). This detailed audit trail not only helps you reduce the time spent on investigating fines and chargebacks but also equips you with the evidence needed to resolve chargeback disputes with Amazon and third-party carriers effectively.
AMAZON 1P STOCK & WAREHOUSE MANAGEMENT (WMS)
Enhance your Amazon 1P fulfilment with precision and efficiency through ShopCtrl Vendor
ShopCtrl Vendor’s Warehouse Management System (WMS) is fully equipped to meet the demands of Amazon Vendor fulfilment. It offers all the capabilities of an enterprise-level tool, including picking, packing, and shipping processes, enhanced by ShopCtrl’s extensive integration library. For those with an existing WMS, ShopCtrl Vendor integrates effortlessly into SAP, bringing advanced 1P controls and automation to your operations, ensuring your business is optimised for Amazon Vendor, while remaining adaptable to their evolving landscape.
ShopCtrl Vendor ensures your inventory is synchronised across all platforms, minimising shortages for Amazon 1P orders. Integrate with your existing WMS, like SAP, to maintain a comprehensive view of stock levels, preventing both overstocking and stockouts across your entire operation.
Leverage ShopCtrl’s robust multi-warehouse management capabilities to meet Amazon’s demanding delivery schedules. With real-time inventory insights across all locations, ShopCtrl enables smooth logistics and timely order fulfilment for Amazon Vendor Central, utilising all your warehouses and distribution centres.
ShopCtrl Vendor is tailored to integrate seamlessly with SAP, facilitating smooth communication between your WMS and Amazon Vendor Central. This integration helps avoid delays, ensures compliance with Amazon’s strict guidelines, and supports the efficient management of large-scale operations.
ShopCtrl Vendor offers robust controls to enhance your Amazon 1P packing process. It automates the creation of your Amazon ASN on Vendor Central, and production of carrier loading manifests, streamlining your packing workflow and ensuring accuracy. This automation not only improves shipment documentation but also significantly reduces administrative overhead, allowing for a smoother and more efficient fulfilment process.
VENDOR CUSTOMER SERVICE & SUPPORT
Enhance service levels, strengthen brand relationships, and resolve enquiries faster!
ShopCtrl’s customer service and support features are tailored for both Amazon Vendor Central communications and direct customer interactions, for vendors enrolled in Amazon’s PLS (product life-cycle support) or the Manufacturers (OEM) support program. ShopCtrl ensures seamless management of all your customer service needs.
Streamline your Vendor-related queries by connecting all your communication channels in one place with ShopCtrl Vendor. Whether it’s phone, chat, email, social media, or e-commerce messaging platforms, ShopCtrl effortlessly manages it all, reducing your team’s training time and ensuring consistent, efficient customer interactions.
Leverage the power of Artificial Intelligence within ShopCtrl Vendor to enhance your customer service. Whether you’re part of Amazon’s PLS or OEM support program, our AI-driven tools help you boost efficiency, cut operational costs, and deliver fast, personalised support at scale.
ShopCtrl Vendor’s case management system transforms customer service by intuitively organising and prioritising communications. It consolidates all messages into a single case record, providing a complete history linked to each customer’s data and orders. This holistic approach empowers your team to resolve issues swiftly and effectively, with every detail at their fingertips.
ShopCtrl Vendor empowers your team by distributing workload efficiently, whether spreading tasks evenly or assigning specific product or order queries to the experts best equipped to resolve them. The goal? Delivering the right answers, fast. Exceed customer expectations with swift resolutions by setting your own target response times or adhering to Amazon’s SLAs. ShopCtrl Vendor prioritises your inbox based on the time left to respond, ensuring nothing falls through the cracks and customers are always satisfied.
AMAZON VENDOR CENTRAL FINANCIALS
Streamline your financial reconciliation and gain deeper insights into your Amazon Vendor operations
Reconciling Amazon Vendor Central financials can be a complex and time-consuming task for businesses. Aligning financial data between Amazon Vendor Central and your internal systems often requires extensive manual effort. ShopCtrl Vendor simplifies this process with a specialised financial component that allows you to import and consolidate your Vendor Central financial data seamlessly with your purchase order fulfilment data, making financial reconciliation more efficient, accurate, and detailed – all in one place!
Minimise interactions with Amazon Vendor Central’s cumbersome financial tools by easily importing your invoice, payment, and remittance data into ShopCtrl. With ShopCtrl’s advanced reporting capabilities, you can quickly enrich, analyse, and translate this data against your purchase orders and shipments. This provides you with detailed, granular insights that aren’t possible within Amazon Vendor Central alone. Once your data is in ShopCtrl, your entire organisation benefits from a unified view of the truth.
Once your Amazon Vendor Central financial data is imported, ShopCtrl Vendor’s intuitive interface allows you to gain clear and immediate insights into the financial health of your orders. Not only can you view detailed product and order line information, but you can also easily identify chargebacks and shortages that are impacting profitability.
Unlock ShopCtrl’s extensive financial reporting tools once your Amazon Vendor Central data is integrated. Use ShopCtrl Vendor’s out-of-the-box shortage and chargeback reports to instantly assess your financial position or customise reports to support deeper analysis and ad-hoc enquiries.
Leverage ShopCtrl Vendor’s ability to transform and consolidate your Amazon Vendor Central financial data. This enriched data can then be seamlessly integrated with your enterprise systems, such as SAP, ensuring your organisation maintains a standardised and streamlined financial reporting process.
AMAZON 1P REPORTING & ANALYTICS
Unlock deeper insights and enhance decision-making with reporting capabilities beyond Amazon Vendor Central.
ShopCtrl offers powerful reporting and analytics tailored specifically for Amazon 1P vendors. It seamlessly connects and consolidates your Amazon Vendor data, generating instant reports that provide deep insights—essentially giving you your own dedicated Amazon 1P MI & reporting team, without the administrative burden.
Generate detailed reports and analytics on every aspect of your Amazon 1P operations, including sales, stock, Bulk Buy requests, fulfilment, shipping, financials, and more. Quickly assess your shortage positions, track lost sales value, and identify chargeback-prone POs—all within ShopCtrl Vendor’s powerful platform.
Take financial control to the next level by importing all your Amazon Vendor Central financial data, such as invoices and remittances, into ShopCtrl Vendor. Seamlessly integrate this data with your order and shipment details to streamline reconciliation and gain faster, more accurate financial insights.
Gain complete transparency in your Amazon Vendor operations with ShopCtrl Vendor. This robust platform optimises every step, offering full visibility through its comprehensive audit and event logging system. Track every stage of your order process—from receipt and commitment to picking, packing, shipping, and final delivery to Amazon. Know precisely when each action occurred and who was responsible, ensuring that your operations are always clear, accountable, and fully traceable. Experience the confidence that comes with total operational clarity.
Protect your profitability without exhaustive investigations and administration. With ShopCtrl Vendor’s in-depth reporting and event logging, you gain full traceability across your operations. Confidently resolve disputes with Amazon by leveraging detailed reports on every order, shipment, and chargeback. ShopCtrl Vendor empowers you to address issues swiftly and effectively, ensuring a higher success rate in dispute resolutions.
