GET v1/Tickets/{id}

Get detailed information about the Ticket.

Request Information

Requires Authorization!

URI Parameters

Name	Description	Type	Additional information
id	The id of the Ticket.	integer	Required.

Body Parameters

None.

Response Information

Resource Description

The Order object.

Ticket

Name	Type	Additional information
ShopId	integer	Required
CustomerId	integer	None.
CustomerCode	string	None.
Categories	Collection of MessageCategory	None.
Params	Collection of Parameter	None.
OpenEmployeeId	integer	None.
OpenEmployeeFullName	string	None.
CloseEmployeeId	integer	None.
CloseEmployeeFullName	string	None.
Prio	integer	None.
HandlingEmployeeId	integer	None.
HandlingEmployeeFullName	string	None.
TicketTypeId	integer	Required
MailCount	integer	Required
VoipCallCount	integer	Required
ChatCount	integer	Required
RemoveFromFollowUpDate	date	None.
HandlingEmployeeGroupId	integer	None.
ParentTicketId	integer	None.
OrderReturnId	integer	None.
OrderReturnCode	string	None.
CreateTimestamp	date	None.
SlaEndTimestamp	date	None.
TotalOpenMinutes	integer	Required
CloseToOpenCount	integer	Required
Rating	integer	None.
OrderId	integer	None.
OrderCode	string	None.
OfferId	integer	None.
OfferCode	string	None.
HandlingEmployeeGroupChangedTimestamp	date	None.
FirstResponseTimestamp	date	None.
TaskCount	integer	Required
TicketIdleMailId	integer	None.
Id	integer	Required
TicketCode	integer	Required
Title	string	Max length: 100
OpenDate	date	Required
CloseDate	date	None.
ChangedTimestamp	date	None.
MainStatusId	integer	None.
MainStatusName	string	None.

Response Formats

application/json, text/json

Sample:

{
  "ShopId": 1,
  "CustomerId": 1,
  "CustomerCode": "sample string 2",
  "Categories": null,
  "Params": [
    {
      "Key": "sample string 1",
      "Value": "sample string 2",
      "DataType": 0
    },
    {
      "Key": "sample string 1",
      "Value": "sample string 2",
      "DataType": 0
    }
  ],
  "OpenEmployeeId": 1,
  "OpenEmployeeFullName": "sample string 3",
  "CloseEmployeeId": 1,
  "CloseEmployeeFullName": "sample string 4",
  "Prio": 1,
  "HandlingEmployeeId": 1,
  "HandlingEmployeeFullName": "sample string 5",
  "TicketTypeId": 6,
  "MailCount": 7,
  "VoipCallCount": 8,
  "ChatCount": 9,
  "RemoveFromFollowUpDate": "2021-12-02T20:19:39.7009801+01:00",
  "HandlingEmployeeGroupId": 1,
  "ParentTicketId": 1,
  "OrderReturnId": 1,
  "OrderReturnCode": "sample string 10",
  "CreateTimestamp": "2021-12-02T20:19:39.7009801+01:00",
  "SlaEndTimestamp": "2021-12-02T20:19:39.7009801+01:00",
  "TotalOpenMinutes": 11,
  "CloseToOpenCount": 12,
  "Rating": 1,
  "OrderId": 1,
  "OrderCode": "sample string 13",
  "OfferId": 1,
  "OfferCode": "sample string 14",
  "HandlingEmployeeGroupChangedTimestamp": "2021-12-02T20:19:39.7009801+01:00",
  "FirstResponseTimestamp": "2021-12-02T20:19:39.7009801+01:00",
  "TaskCount": 15,
  "TicketIdleMailId": 1,
  "Id": 16,
  "TicketCode": 17,
  "Title": "sample string 18",
  "OpenDate": "2021-12-02T20:19:39.7009801+01:00",
  "CloseDate": "2021-12-02T20:19:39.7009801+01:00",
  "ChangedTimestamp": "2021-12-02T20:19:39.7009801+01:00",
  "MainStatusId": 1,
  "MainStatusName": "sample string 20"
}