Ticket
| Name | Description | Type | Additional information |
|---|---|---|---|
| ShopId | integer |
Required |
|
| CustomerId | integer |
None. |
|
| CustomerCode | string |
None. |
|
| Categories | Collection of MessageCategory |
None. |
|
| Params | Collection of Parameter |
None. |
|
| OpenEmployeeId | integer |
None. |
|
| OpenEmployeeFullName | string |
None. |
|
| CloseEmployeeId | integer |
None. |
|
| CloseEmployeeFullName | string |
None. |
|
| Prio | integer |
None. |
|
| HandlingEmployeeId | integer |
None. |
|
| HandlingEmployeeFullName | string |
None. |
|
| TicketTypeId | integer |
Required |
|
| MailCount | integer |
Required |
|
| VoipCallCount | integer |
Required |
|
| ChatCount | integer |
Required |
|
| RemoveFromFollowUpDate | date |
None. |
|
| HandlingEmployeeGroupId | integer |
None. |
|
| ParentTicketId | integer |
None. |
|
| OrderReturnId | integer |
None. |
|
| OrderReturnCode | string |
None. |
|
| CreateTimestamp | date |
None. |
|
| SlaEndTimestamp | date |
None. |
|
| TotalOpenMinutes | integer |
Required |
|
| CloseToOpenCount | integer |
Required |
|
| Rating | integer |
None. |
|
| OrderId | integer |
None. |
|
| OrderCode | string |
None. |
|
| OfferId | integer |
None. |
|
| OfferCode | string |
None. |
|
| HandlingEmployeeGroupChangedTimestamp | date |
None. |
|
| FirstResponseTimestamp | date |
None. |
|
| TaskCount | integer |
Required |
|
| TicketIdleMailId | integer |
None. |
|
| Id | integer |
Required |
|
| TicketCode | integer |
Required |
|
| Title | string |
Max length: 100 |
|
| OpenDate | date |
Required |
|
| CloseDate | date |
None. |
|
| ChangedTimestamp | date |
None. |
|
| MainStatusId | integer |
None. |
|
| MainStatusName | string |
None. |