GET v1/Shops/{shopId}/Tickets/{code}
Get detailed information about the Ticket.
Request Information
Requires Authorization!
URI Parameters
Name | Description | Type | Additional information |
---|---|---|---|
shopId |
The id of the shop. |
integer |
Required. |
code |
The unique ShopCtrl Ticket code. |
integer |
Required. |
Body Parameters
None.
Response Information
Resource Description
The Ticket object.
Ticket
Name | Description | Type | Additional information |
---|---|---|---|
ShopId | integer |
Required |
|
CustomerId | integer |
None. |
|
CustomerCode | string |
None. |
|
Categories | Collection of MessageCategory |
None. |
|
Params | Collection of Parameter |
None. |
|
OpenEmployeeId | integer |
None. |
|
OpenEmployeeFullName | string |
None. |
|
CloseEmployeeId | integer |
None. |
|
CloseEmployeeFullName | string |
None. |
|
Prio | integer |
None. |
|
HandlingEmployeeId | integer |
None. |
|
HandlingEmployeeFullName | string |
None. |
|
TicketTypeId | integer |
Required |
|
MailCount | integer |
Required |
|
VoipCallCount | integer |
Required |
|
ChatCount | integer |
Required |
|
RemoveFromFollowUpDate | date |
None. |
|
HandlingEmployeeGroupId | integer |
None. |
|
ParentTicketId | integer |
None. |
|
OrderReturnId | integer |
None. |
|
OrderReturnCode | string |
None. |
|
CreateTimestamp | date |
None. |
|
SlaEndTimestamp | date |
None. |
|
TotalOpenMinutes | integer |
Required |
|
CloseToOpenCount | integer |
Required |
|
Rating | integer |
None. |
|
OrderId | integer |
None. |
|
OrderCode | string |
None. |
|
OfferId | integer |
None. |
|
OfferCode | string |
None. |
|
HandlingEmployeeGroupChangedTimestamp | date |
None. |
|
FirstResponseTimestamp | date |
None. |
|
TaskCount | integer |
Required |
|
TicketIdleMailId | integer |
None. |
|
Id | integer |
Required |
|
TicketCode | integer |
Required |
|
Title | string |
Max length: 100 |
|
OpenDate | date |
Required |
|
CloseDate | date |
None. |
|
ChangedTimestamp | date |
None. |
|
MainStatusId | integer |
None. |
|
MainStatusName | string |
None. |
Response Formats
application/json, text/json
Sample:
{ "ShopId": 1, "CustomerId": 1, "CustomerCode": "sample string 2", "Categories": null, "Params": [ { "Key": "sample string 1", "Value": "sample string 2", "DataType": 0 }, { "Key": "sample string 1", "Value": "sample string 2", "DataType": 0 } ], "OpenEmployeeId": 1, "OpenEmployeeFullName": "sample string 3", "CloseEmployeeId": 1, "CloseEmployeeFullName": "sample string 4", "Prio": 1, "HandlingEmployeeId": 1, "HandlingEmployeeFullName": "sample string 5", "TicketTypeId": 6, "MailCount": 7, "VoipCallCount": 8, "ChatCount": 9, "RemoveFromFollowUpDate": "2021-12-02T20:19:39.6853555+01:00", "HandlingEmployeeGroupId": 1, "ParentTicketId": 1, "OrderReturnId": 1, "OrderReturnCode": "sample string 10", "CreateTimestamp": "2021-12-02T20:19:39.6853555+01:00", "SlaEndTimestamp": "2021-12-02T20:19:39.6853555+01:00", "TotalOpenMinutes": 11, "CloseToOpenCount": 12, "Rating": 1, "OrderId": 1, "OrderCode": "sample string 13", "OfferId": 1, "OfferCode": "sample string 14", "HandlingEmployeeGroupChangedTimestamp": "2021-12-02T20:19:39.6853555+01:00", "FirstResponseTimestamp": "2021-12-02T20:19:39.6853555+01:00", "TaskCount": 15, "TicketIdleMailId": 1, "Id": 16, "TicketCode": 17, "Title": "sample string 18", "OpenDate": "2021-12-02T20:19:39.6853555+01:00", "CloseDate": "2021-12-02T20:19:39.6853555+01:00", "ChangedTimestamp": "2021-12-02T20:19:39.6853555+01:00", "MainStatusId": 1, "MainStatusName": "sample string 20" }